Passengers are allowed 2 medium suitcases equivalent to 25 kg. each or 1 suitcase not exceeding 50 kg. as well as a small backpack to take with you on board the bus. Additional charges may apply depending on origin and excess baggage.

All baggage is subject to search by local authorities, customs and/or Tornado Connections, when authorized by applicable law. Tornado Connections is not responsible for items that authorities withhold, seize or prevent from being transported.

For security reasons and in compliance with the legal provisions on federal passenger transportation, it is not allowed to transport in the trunk articles that could jeopardize the safety of the bus, passengers and luggage in general, such as: Flammable liquids or gases (gasoline, paints, gas charges, etc.). Firearms or explosives (ammunition, fireworks, signal flares). Industrial products or household items (bleach, aerosols, mercury or solvents). Corrosive materials (acids, wet batteries, etc.). Irritating materials or substances. Oxidizing materials (such as peroxide). Radioactive materials. Chemical substances. Poisons. Oxygen, only under verifiable medical prescription.

Inside the bus: Objects and suitcases exceeding the size of the luggage rack, which could be dangerous or unsafe for the operation due to their weight, size or shape. Firearms or ammunition. Except in the cases provided for by the applicable legislation. Fishing rods, rainsticks, spears, darts, clubs, domestic tools, surgical or sharp instruments, glass, toys that simulate weapons and all those indicated as prohibited in checked baggage or any article that, in the judgment of the company’s personnel, represents a danger to passengers and the bus.

All checked baggage may be searched by any means, in the presence or not of the passenger, and with or without his knowledge, in order to prevent illegal acts or any damage to the bus, passengers and third parties. This control will be exercised by the authorities, or previously identified personnel of Conexiones Tornado, when so determined by the applicable legislation.

Each passenger is responsible before Conexiones Tornado and the authorities for the content of his/her luggage.

Passengers must identify their luggage properly, including: name, surname, telephone number, e-mail and permanent address.

Tornado Connections will not be responsible for any damage, destruction, loss, delay, refusal to transport, confiscation of property, etc. resulting from the inspections of the corresponding authorities and / or Customs, or the refusal or failure of the passenger to comply with the requirements in terms of safety, health, customs, among others. The passenger must refrain from including in his/her checked baggage articles and/or elements prohibited by the applicable legislation.

It is the passenger’s responsibility to pick up the luggage in the places provided for this purpose and verify that it belongs to him/her. Tornado Connections or the authorities may verify and require the passenger to prove that such baggage belongs to him/her, which may be evidenced, among others, with the baggage tag or ticket.

The passenger must notify Tornado Connections of any delay in the delivery of their luggage immediately upon arrival at the terminal, the passenger must fill out the form Formato de equipaje extraviado/Baggage Loss Claim at the corresponding ticket office.

Tornado Connections is not responsible for undocumented luggage or luggage traveling in the passenger cabin.

The luggage recovery process has a waiting period of 72 hours, in the case of not being located, we proceed to a compensation determined based on the provisions of the REGULATION of Article 127 of the Law of General Roads of Communication published in the Official Gazette of the Federation:

ARTICLE 24.- The payment of indemnities for damage to registered baggage shall be the equivalent of twenty days of the general minimum wage in force in the Federal District for each registered piece, unless there is declared value.