Privacy Policy

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Privacy Policy

Conexiones Tornado S. DE R.L. DE C.V. and Centro de Servicios, Administración y Apoyo para el Transporte, S. de R.L. de C.V. and in compliance with the provisions of the Ley Federal de Protección de Datos Personales, en Posesión de los Particulares, has its address at: Melchor Ocampo # 431 Pte, Piso 3, Colonia Centro in Monterrey, Nuevo Leon, Mexico, C.P. 64000.


This privacy notice aims to safeguard personal data in possession of the company Conexiones Tornado, S. de R.L de C.V. In accordance with the provisions of Article 1 and other relative and applicable of the Federal Law on Protection of Personal Data Held by Private Parties.


The personal data we collect from our customers, suppliers and/or the general public, will be used for the following purpose: to attend the services and/or orders requested in relation to the sale of tickets to travel in national or international territory.

Information we collect directly

In the case of direct sales at the box office, with cash payment, your name will be requested, which can be complete or only the first name and a first name in case of several names, as well as your age and an official ID as required by the federal government to corroborate your information.

Information we collect by auditory means

A. If the sale is through the Center for Services, Administration and Support for Transportation (“CSAAT”), your full name, name, bank card number through which you will make the payment, validity of the card, security code, telephone number, address, e-mail address, etc., as well as your age will be requested.

B. In case you have a complaint or suggestion regarding the service provided, the customer service area of the Centro de Servicios, Administración y de Apoyo para el Transporte (“CSAAT”), will receive it and will collect your full name, telephone number, address, e-mail address, etc., for the respective follow-up and provide you with a prompt and viable solution.

Information we collect when you visit our website

If the sale is through our online ads, the respective page will request personal information such as name, address, telephone, age, e-mail address, etc., which will then be forwarded to the corresponding banking portal (as additional data will be requested the origin and destination of the trip to be made and the date of the same).

Uses we make with the information we collect

In order for our customers to perform operations in an agile and safe way, Conexiones Tornado, S. de R.L de C.V. requires certain information collection that allows us to offer users, services and functionalities that better suit their needs and customize our services. The use that is given to the information, among others, is the following:

1. We only share your personal information with what we are legally obligated and the Federal Law for the Protection of Personal Data in Possession of Private Parties establishes.

2. To protect and defend the right and property of Conexiones Tornado, S. de R.L de C.V. (including enforcing our terms and conditions).

3. To develop internal studies on customer behaviors and demographics to better understand our customers’ needs and interests and to offer better services or provide related information.

4. To improve our commercial and promotional initiatives and offerings.

5. For the purpose of safeguarding your safety during your trip.

Important information

1.Conexiones Tornado, S. de R.L de C.V. is committed to working with its customers to obtain a fair resolution of any complaints or concerns regarding privacy. Enforcing your ARCO rights.

2. The company complies with national data protection laws.

3. Conexiones Tornado, S. de R.L de C.V. cooperates with national data protection authorities if they believe that a privacy concern has arisen. Conexiones Tornado, S. de R.L de C.V. will be able to reveal the Personal Information of its clients under request of the competent judicial or governmental authorities for effects of investigations conducted by them.

4. Your personal information will be limited as to its use and disclosure. This Privacy and Confidentiality statement is subject to the terms and conditions between the parties.

This Privacy and Confidentiality Statement is subject to terms and conditions between the parties.

This privacy notice may be modified, changed or updated as a result of new legal requirements, our own needs for the services we offer, our privacy practices, changes in business models or other causes.

Privacy Policy

Dear User:

The information provided by you will be duly safeguarded by the company, with the sole purpose of reliably guaranteeing its security and confidentiality, in compliance with the Federal Law of Protection of Personal Data in Possession of Individuals, and this is due exclusively to security measures and protection of its own integrity. Thank you for your understanding.


Conexiones Tornado

Melchor Ocampo #431 Pte., Piso 3, Colonia Centro en Monterrey, Nuevo León, México, C.P. 64000

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